Details

Overview

Peace of Mind Care is a care provider committed to delivering safe, person-centred support. With increasing regulatory and data protection requirements across the care sector, they needed a trusted IT partner to provide reliable day-to-day support while strengthening their compliance posture.

GoHigher Technology works with Peace of Mind Care on an ongoing IT retainer, delivering proactive support, device management, and specialist guidance around the Data Security and Protection (DSP) Toolkit.

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Goals

  • Ensure responsive, reliable IT support for staff
  • Proactively identify and manage ageing or vulnerable devices
  • Improve visibility across the organisation’s IT estate
  • Achieve and maintain compliance with the DSP Toolkit
  • Reduce risk around data security and patient information

Our Approach

Through our IT retainer service, we provide Peace of Mind Care with continuous support and proactive monitoring tailored to care environments:

  • Delivered remote IT support, ensuring fast resolution of day-to-day issues
  • Implemented device management and health checking, identifying outdated, unsupported, or high-risk devices
  • Introduced proactive monitoring to reduce downtime and security risks
  • Supported the organisation through the DSP Toolkit, providing guidance, evidence gathering, and technical alignment
  • Worked closely with management to ensure systems and policies reflect best practice for data protection and care-sector compliance

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Results

  • Improved visibility and control over all managed devices
  • Reduced risk from outdated hardware and unsupported systems
  • Increased confidence in DSP Toolkit submissions and compliance
  • Faster issue resolution through proactive, retained support
  • A trusted IT partner aligned with the needs of a care provider
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