Ramsey Step Down Care

Details

Overview

Ramsey Step Down Care is a specialist step-down care home supporting residents transitioning from hospital care to independent living. As the organisation grew, their IT systems needed to become more secure, reliable, and aligned with best practices within the care sector.

We partnered with Ramsey Step Down Care to modernise their digital infrastructure, improve collaboration, and resolve ongoing connectivity challenges - ensuring staff could focus on delivering high-quality care without technology getting in the way.

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Goals

Migrate the organisation to a secure, modern cloud environment
Improve staff collaboration and document management
Strengthen security, resilience, and data protection practices
Resolve persistent Wi-Fi and connectivity issues across the site
Align IT systems with care-sector best practices and compliance expectations
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Our Approach

We delivered a structured, end-to-end IT improvement programme tailored specifically for a care home environment:

Migrated the organisation to Microsoft 365, providing secure email, cloud storage, and collaboration tools
Designed and implemented a SharePoint structure for centralised document management and controlled access
Introduced industry best practices including secure backups, standardised email signatures, and user policies
Diagnosed and resolved long-standing Wi-Fi performance issues impacting staff operations
Liaised directly with BT to manage external connectivity challenges
Upgraded and optimised wireless access points that were struggling to handle bandwidth demands

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Results

Reliable, high-performance Wi-Fi across the care home
Improved staff collaboration and access to critical information
Enhanced security, resilience, and business continuity
Reduced downtime and IT-related frustrations for staff
A scalable IT foundation ready to support future growth and compliance needs
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